Fractional Operations · London
Senior operations leadership for growing hospitality brands — without the full-time hire. I bring the systems, standards, and people frameworks that let great brands grow without breaking.
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About
I'm a senior operations leader with over a decade of experience working inside hospitality brands that have scaled — from supporting a £35M, 31-site portfolio across some of Australia's most recognised casual dining groups, to partnering with the founder at Colicci in London to develop their operational frameworks across a 40-site portfolio and lead a full end-to-end tech stack transformation across the business.
I work with founder-led and growth-stage brands who have strong product and culture, but are outgrowing their operational foundations. My job is to develop the systems, grow the people, and create the infrastructure that lets you scale — without losing what makes you special.
I'm not a consultant who flies in with a framework. I'm a hands-on operator who embeds, listens, and builds alongside your team.
How I Work
Three ways to work together — each designed to deliver real operational impact with a clear scope and outcome.
01 — Starting Point
One focused day across your operation. I visit your sites, review your systems, speak with your managers, and deliver a clear written report — your top priorities, ranked by impact.
02 — Ongoing Partnership
Two to four days per month, ongoing. I'm embedded in your leadership team — attending key meetings, advising on people and commercial decisions, and building the systems your next phase needs.
03 — Defined Outcome
A fixed-scope project with a clear deliverable. New site opening, SOP build, tech stack implementation, leadership restructure. You know what needs doing — I'll get it done.
Who This Is For
"Get the people right. Build the systems around them. The commercial results will follow."
Track Record
Colicci · London · 2025–Present
Senior ops leadership across a 40-site portfolio of design-led cafés and kiosks in London's Royal Parks and key venues. Partnered with the founder to develop and elevate existing operational frameworks, drive commercial growth, and lead a full end-to-end tech stack transformation across the business. Event operations including Chelsea Flower Show.
Grill'd · Australia · 2019–2025
Supported the management of a £35M portfolio across 31 sites in multiple regions. Team of 600+. Sustained strategic growth over 5 years. Opened 20 new sites. Coached Area Managers across multiple states and regions of Australia.
Grill'd · Melbourne · 2014–2019
Ownership partner and GM for Melbourne site. Strategic marketing, community partnerships, people succession planning. State SME for leadership and management across the network.
Crown Melbourne · 2011–2014
High-end premium operations across Club 23, The Waiting Room, and Atrium Bar. Private clientele, butler service, LVMH and Formula 1 brand affiliations. Led teams of 120 in 5-star environments.
Get In Touch
If you're a growing hospitality brand in London and something on this page resonated — get in touch. The best first step is a conversation.
The lowest-risk way to see if we're a fit. One day, one clear report, real recommendations. Most clients convert to an ongoing engagement after the audit.
Book an Audit — £1,500